Billing Issues

Most common Billing Issues

Common account problems include:

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Common Issues

Didn’t receive confirmation email

• Fix: Check spam, whitelist georeport.ai, or click Resend.

Login rejected (work email required)

• Some features require a business domain.

• Fix: Use a professional email (e.g., [e-mail]).\

Password reset not working

• Fix: Request a reset again. If issue persists, contact support.

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Why this matters for AI visibility?

Account issues don’t directly affect AI visibility, but if you can’t access your audits, you’re flying blind.

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FAQs

I didn’t get my billing confirmation email. What should I do?

Check your spam folder, whitelist georeport.ai, or click Resend from your account dashboard.

Why is my login rejected with a work email required?

Some billing features require a business domain (e.g., [e-mail]). Switch from personal email to a professional one to unlock full access.

My payment didn’t go through. How do I fix it?

Double check your card details, make sure international payments are enabled, or try another method. If it persists, contact [e-mail].

My subscription isn’t updating after upgrade. What now?

Log out, clear cache, then log back in. If the issue remains, reach out to support for a manual refresh.

Do billing issues affect my AI Visibility?

Not directly but if your subscription lapses or your account is locked, you can’t run audits. That means you lose visibility insights and risk falling behind competitors.